Identivue Limited Enhanced Support
All times are UK local time
MYPOS Helpdesk & Systems Support includes:
- Helpdesk and systems support, 24/7 (global).
- MYPOS IBM Cloud monitoring, 24/7 (global).
- Systems management for day to day use of MYPOS (data and configuration for employees, products and promotions).
- Helpdesk assistance with user problems that occur during normal MYPOS operations.
- Helpdesk assistance with problems that occur with MYPOS integrations.
- Helpdesk guidance with procedural and MYPOS system capability questions.
- Resolution or explanation of MYPOS generated error messages.
- MYPOS version enhancements and updates.
- Basic report modifications such as sort ordering and filters.
- Basic systems development such as yes / no questions and checks.
- Operating system security patches, fixes and configuration-specific updates.
- Simple systems maintenance (annual on-site).
- System security audits and assessments.
MYPOS Helpdesk & Systems Support does not include the following which can be quoted as required:
- Changes to the portal myposconnect.com
- Complex re-configuration of MYPOS.
- Complex report modifications.
- Complex systems development.
- Installation of new / additional modules, systems and functionality.
- MYPOS systems training.
- Hardware repairs.
- On site call outs.
- Operating system upgrades.
- Complex systems maintenance.
- Network support.
- Changes to Third Party API calls
MYPOS Helpdesk & Systems Support (DY5N)
7th December 2018, v.2019.1