Enhanced Support

Identivue Limited Enhanced Support

All times are UK local time

MYPOS Helpdesk & Systems Support includes:​

  • Helpdesk and systems support, 24/7 (global).
  • MYPOS IBM Cloud monitoring, 24/7 (global).
  • Systems management for day to day use of MYPOS (data and configuration for employees, products and promotions).
  • Helpdesk assistance with user problems that occur during normal MYPOS operations.
  • Helpdesk assistance with problems that occur with MYPOS integrations.
  • Helpdesk guidance with procedural and MYPOS system capability questions.
  • Resolution or explanation of MYPOS generated error messages.
  • MYPOS version enhancements and updates.
  • Basic report modifications such as sort ordering and filters.
  • Basic systems development such as yes / no questions and checks.
  • Operating system security patches, fixes and configuration-specific updates.
  • Simple systems maintenance (annual on-site).
  • System security audits and assessments.

MYPOS Helpdesk & Systems Support does not include the following which can be quoted as required:

  • Changes to the portal myposconnect.com
  • Complex re-configuration of MYPOS.
  • Complex report modifications.
  • Complex systems development.
  • Installation of new / additional modules, systems and functionality.
  • MYPOS systems training.
  • Hardware repairs.
  • On site call outs.
  • Operating system upgrades.
  • Complex systems maintenance.
  • Network support.
  • Changes to Third Party API calls


MYPOS Helpdesk & Systems Support (DY5N)

7th December 2018, v.2019.1