Pay As You Go Support
Identivue Limited Pay As You Go Support
All times are UK local time
MYPOS Pay As You Go Support includes:
- Helpdesk access via the web portal, Monday to Friday, 9am to 5pm (excluding bank holidays).
- Helpdesk guidance via the web portal with procedural and MYPOS system capability questions.
- Explanation of MYPOS generated error messages.
- Update of IP address for MYPOS Cloud (to a maximum of 3 updates per month, additional IP's at charge of £35 per IP).
- Addition of e-mail addresses for MYPOS Portal Access (to a maximum of 2 per month, additional users at charge at £35 per user).
- MYPOS software version updates subject to hardware compatibility.
MYPOS Pay As You Go Support does not include the following. This can be quoted and billed based on actual hours
- Assistance with user problems that occur during normal MYPOS operations.
- Assistance with basic or day-to-day configuration of MYPOS.
- Re-configuration of MYPOS.
- Report modifications.
- Systems development.
- Installation of new / additional modules, systems and functionality.
- MYPOS systems training.
- Hardware repairs.
- On site call outs.
- Operating system security patches, fixes and configuration-specific updates.
- Operating system upgrades.
- Systems maintenance.
- Network support.
MYPOS Helpdesk & Systems Support (PAYG)
1st May 2023, v.2023.1
Copyright © Identivue Ltd t/a MYPOS Connect 2015
Identivue Ltd (trading as MYPOS Connect) is a limited company registered in England and Wales with company registration number 04260598, whose registered address is: 41b Beach Road, Littlehampton BN17 5JA, England.
MYPOS Connect partners with Adyen N.V. to provide financial services, payment services and banking services (including cross-border services in the EEA). Adyen N.V. (member of the European Central Bank, licensed as Credit Institution by De Nederlandsche Bank) is registered in the Netherlands as company number 34259528. Dutch law defines a bank as a credit institution as referred to in Article 4 of the CRR. The CRR defines a credit institution as an undertaking the business of which is (i) to take deposits or other repayable funds from the public and (ii) to grant credits for its own account.
MYPOS Connect partners with Adyen N.V. to provide financial services, payment services and banking services (including cross-border services in the EEA). Adyen N.V. (member of the European Central Bank, licensed as Credit Institution by De Nederlandsche Bank) is registered in the Netherlands as company number 34259528. Dutch law defines a bank as a credit institution as referred to in Article 4 of the CRR. The CRR defines a credit institution as an undertaking the business of which is (i) to take deposits or other repayable funds from the public and (ii) to grant credits for its own account.