Pay As You Go Support

Identivue Limited Pay As You Go Support

All times are UK local time

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MYPOS Pay As You Go Support includes:

• Helpdesk access via the web portal, Monday to Friday, 9am to 5pm (excluding bank holidays).
• Helpdesk guidance via the web portal with procedural and MYPOS system capability questions.
• Explanation of MYPOS generated error messages.
• Update of IP address for MYPOS Cloud (to a maximum of 3 updates per month, additional IP's at charge of £35 per IP).
• Addition of e-mail addresses for MYPOS Portal Access (to a maximum of 2 per month, additional users at charge at £35 per user).
• MYPOS software version updates subject to hardware compatibility.

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MYPOS Pay As You Go Support does not include the following. This can be quoted and billed based on actual hours

• Assistance with user problems that occur during normal MYPOS operations.
• Assistance with basic or day-to-day configuration of MYPOS.
• Re-configuration of MYPOS.
• Report modifications.
• Systems development.
• Installation of new / additional modules, systems and functionality.
• MYPOS systems training.
• Hardware repairs.
• On site call outs.
• Operating system security patches, fixes and configuration-specific updates.
• Operating system upgrades.
• Systems maintenance.
• Network support.

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MYPOS Helpdesk & Systems Support (PAYG)

1st May 2023, v.2023.1

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