Standard Support

Identivue Limited Standard Support

All times are UK local time

MYPOS Helpdesk & Systems Support includes :

  • Helpdesk and systems support, 8am to 8pm excluding 25th December.
  • MYPOS IBM Cloud monitoring, 24/7 (global).
  • Helpdesk assistance with user problems that occur during normal MYPOS Connect operations.
  • Helpdesk assistance with basic or day-to-day configuration of MYPOS Connect.
  • Helpdesk guidance with procedural and MYPOS Connect system capability questions.
  • Resolution or explanation of MYPOS Connect generated error messages.
  • MYPOS Connect version enhancements and updates subject to hardware suitability.
  • Operating system security patches, fixes and configuration-specific updates.

MYPOS Helpdesk & Systems Support does not include the following which can be quoted at cost :

  • Complex re-configuration of MYPOS.
  • Report modifications.
  • Systems development.
  • Installation of new / additional modules, systems and functionality.
  • MYPOS systems training.
  • Hardware repairs.
  • On site call outs.
  • Operating system upgrades.
  • Systems maintenance.
  • Network support.
  • Changes to Third Party API calls

​MYPOS Helpdesk & Systems Support (UKT3)

1st May 2020, v.2020.1