Enhanced Support

Identivue Limited Enhanced Support

All times are UK local time

MYPOS Helpdesk & Systems Support includes :

  • Helpdesk and systems support, 8am to 10pm (UK) excluding 25th December
  • MYPOS IBM Cloud monitoring, 24/7 (global).
  • Systems management for day to day use of MYPOS (data and configuration for employees, products and promotions).
  • Helpdesk assistance with user problems that occur during normal MYPOS operations.
  • Helpdesk assistance with problems that occur with MYPOS integrations.
  • Helpdesk guidance with procedural and MYPOS system capability questions.
  • Resolution or explanation of MYPOS generated error messages.
  • MYPOS version enhancements and updates.
  • Basic report modifications such as sort orders or filters.
  • Operating system security patches, fixes and configuration-specific updates.
  • Network support (3rd party applications).
  • Advertising content management.

MYPOS Helpdesk & Systems Support does not include: the following which can be quoted as required :

  • Complex re-configuration of MYPOS.
  • Complex report modifications.
  • Systems development.
  • Installation of new / additional modules, systems and functionality.
  • MYPOS systems training.
  • Hardware repairs.
  • On site call outs.
  • Operating system upgrades.
  • Complex systems maintenance.
  • Changes to Third Party API calls

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MYPOS Helpdesk & Systems Support (YCE)

1st May 2020, v.2020.1