Enhanced Support

Identivue Limited Enhanced Support

All times are UK local time

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MYPOS Helpdesk & Systems Support includes:

​Helpdesk and systems support, 8am to 10pm (UK) excluding 25th December

• MYPOS IBM Cloud monitoring, 24/7 (global).
• Helpdesk assistance with user problems that occur during normal MYPOS operations.
• Helpdesk assistance with basic or day-to-day configuration of MYPOS.
• Helpdesk guidance with procedural and MYPOS system capability questions.
• Resolution or explanation of MYPOS generated error messages.
• MYPOS version enhancements and updates.
• Basic report modifications such as sort ordering or filters.
• Operating system security patches, fixes and configuration-specific updates.
• Advertising content management.

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MYPOS Helpdesk & Systems Support does not include the following but can be quoted on an as needed basis :

• Complex re-configuration of MYPOS.
• Complex report modifications.
• Systems development.
• Installation of new / additional modules, systems and functionality.
• MYPOS systems training.
• Hardware repairs.
• On site call outs.
• Operating system upgrades.
• Systems maintenance.
• Network support.
• Changes to Third Party API calls
• Design or edit of Third Party software

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​MYPOS Helpdesk & Systems Support (UKT2)

1st May 2023, v.2023.1

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